A guest experience that starts with a spotless room.
We clean boutique hotels, country house hotels, business hotels, and resort properties across Scotland. Guest room turnover, public area presentation, F&B back-of-house, and spa sanitation. VisitScotland-aligned protocols, brand-standard compliance, and PVG-checked crews.
Not a generalist. Not a franchise template.
A genuine sector-led protocol delivered by crews who know your regulatory landscape, your audit rhythm, and the cost of getting it wrong.
Hotel cleaning is the most presentation-driven cleaning discipline in commercial cleaning. A guest who finds a hair in the bathroom or a smudge on the mirror doesn't complain — they leave a 3-star review, and your RevPAR takes the hit. Maundy Clean has spent over a decade inside Scottish hotels, from 12-room boutique townhouses in Edinburgh to 200-room resort properties in the Highlands.
Our hotel division operates a four-zone model: guest rooms (turnover and deep clean on a scheduled rotation), public areas (lobby, corridors, lifts, function suites — refreshed continuously through the day), F&B back-of-house (kitchen deep cleans aligned to HACCP and EHO), and spa/leisure facilities (pool hall, changing rooms, treatment rooms — sanitized to EN 14476 virucidal standard). Every zone has dedicated crews, colour-coded equipment, and brand-specific protocols.
We understand the rhythm of a hotel: housekeeping starts at 8am, check-out is 11am, new arrivals from 3pm, evening turndown service, overnight public area deep clean, breakfast service from 6:30am. Our crews work alongside housekeeping, not against them — guest room deep cleans happen on a scheduled rotation (typically every 7–14 days depending on brand standard), public area deep cleans happen overnight, and F&B deep cleans happen between service periods.
The frameworks we work to.
Every protocol, every checklist, every audit trail — mapped to the standards your regulator expects to see.
Our cleaning protocols map to VisitScotland QA grading criteria — the framework your hotel is graded against annually.
F&B back-of-house cleaning aligned to your HACCP plan, with documented frequencies and verification audits.
Spa and treatment room surfaces wiped with EN 14476 virucidal disinfectant — critical for shared-use wellness facilities.
Pool hall cleaning aligned to PWTAG standards — including surround disinfection, showerhead descaling, and changing room sanitation.
Every product carries a current COSHH datasheet. We use low-fragrance products in guest rooms (allergy-aware) and food-safe sanitisers in F&B areas.
Crews are trained in guest confidentiality. Lost property is logged and handed to reception; guest belongings are never moved or photographed.
Services we run for hotels & resorts.
A scoped bundle of services tuned to your operating rhythm — not a generic menu bolted onto your sector.
Hotel & Hospitality Cleaning
Full hotel cleaning — guest rooms, public areas, F&B, spa, and back-of-house. VisitScotland-aligned protocols.
Holiday Let Turnover
Airbnb and Booking.com guest-ready turnover for self-catering properties and aparthotels.
Restaurant & Kitchen Deep Clean
Hotel restaurant and kitchen deep clean — extraction, canopy, fryer decarbonisation, floor degreasing.
Carpet & Upholstery Cleaning
Guest room carpet hot-water extraction, upholstery cleaning, and curtain cleaning (where applicable).
Window Cleaning (Low & High Rise)
Hotel exterior glazing, atrium windows, and high-level feature glass — including IRATA-certified rope-access work.
Restroom & Changing Room Sanitation
Public restroom, pool changing room, and spa facility sanitation with EN 14476 virucidal disinfectants.
The pain points you stop worrying about.
We've spent years inside hotels & resorts operations. These are the issues we get called about most — and the protocols we've built to eliminate them.
Turnover deadline pressure
Check-out 11am, check-in 3pm — a four-hour window for guest room turnover. Our crews work alongside your housekeeping team to deliver deep cleans and ad-hoc tasks without missing the turnover window.
Brand-standard compliance
Every hotel brand has a brand-standard manual defining presentation down to the fold of the toilet paper. Our crews follow your brand standard, not a generic cleaning template.
Guest-present discretion
Public area cleaning happens around guests. Our crews wear branded uniforms, work discreetly, and are trained in guest-service etiquette — they're part of the guest experience.
Allergy-aware product selection
Guests have allergies. We use low-fragrance, low-VOC products in guest rooms as standard, and have hypoallergenic protocols available for hotels offering allergy-friendly rooms.
Spa and pool sanitation
Shared wellness facilities are a pathogen transmission risk. Our spa crews use EN 14476 virucidal disinfectants on all touchpoints, with documented frequencies that align to PWTAG.
RevPAR-driven budget pressure
Hotel margins are under pressure from OTAs and rising costs. Our frequency optimisation reviews typically deliver 8–12% cost-out without dropping any brand-standard task.
From first call to first clean in 7 days.
A structured mobilisation that respects your operational continuity — no gap in service, no surprises in scope.
Property walk-through
Our account director walks the property with the general manager and head housekeeper. We map zones, identify brand-standard requirements, and discuss housekeeping integration.
Brand-standard schedule & quote
Within 3 business days you receive a written cleaning schedule mapped to your brand-standard manual, a COSHH register, and a fixed monthly fee. F&B and spa deep cleans quoted separately.
Crew induction & integration
A PVG-checked, brand-trained crew is inducted to the property, introduced to housekeeping, and integrated with your turnover rhythm. First deep clean supervised by account manager.
Ongoing delivery & audit
Scheduled deep cleans, overnight public area refresh, F&B BOH deep cleans, spa sanitation. Monthly KPI reports, quarterly brand-standard audit, annual VisitScotland prep.
The difference is operational.
We don't win contracts on price. We win them on the things that show up in your audit scores, your staff feedback, and your bottom line.
Turnover deadline guarantee
98% hit rate on guest room deep clean schedules without missing turnover deadlines. We work alongside your housekeeping, not against them — no clattering equipment, no blocked corridors.
Brand-standard trained crews
Every crew is briefed on your brand-standard manual before stepping foot in the property. POS handling, amenity placement, linen standards — all part of induction.
Guest-present discretion
Public area crews wear branded uniforms, work discreetly, and are trained in guest-service etiquette. They're part of the guest experience, not a hidden back-of-house function.
Allergy-aware product selection
Low-fragrance, low-VOC products in guest rooms as standard. Hypoallergenic protocols available for allergy-friendly rooms. Every product pre-approved by your housekeeping team.
PWTAG-compliant spa and pool sanitation
EN 14476 virucidal disinfectants on all spa touchpoints. Pool surround, showerheads, and changing rooms sanitised to PWTAG standard. Audit-ready records on every visit.
Multi-property consolidated reporting
Hotel groups get one account manager across all properties, one monthly report, identical protocols. No more chasing three regional managers for the same answer.
Operators who'd recommend us.
"Maundy Clean has handled our deep cleans and overnight public area refresh for four years. Brand-standard audit scores have gone from 4.4 to 4.8. Guest cleanliness scores consistently above 4.85. They understand five-star hotel operations."
"The integration with our in-house team is seamless. Maundy Clean's crews know our brand standard, work around our turnover rhythm, and never leave a footprint in guest areas. The spa team is particularly impressive — PWTAG-compliant, audit-ready, every visit."
"Running seven boutique properties across Scotland requires consistent standards without losing individual character. Maundy Clean delivers — one account manager, one report, identical protocols, but flexible enough to handle each property's quirks. Saved 9% versus the previous contractor."
27+ Scottish locations covered.
From city-centre flagships to remote Highland sites — we mobilise across Scotland with the same SLA and the same sector-trained crews.
Hotels & Resorts — the questions we hear most.
We work alongside your housekeeping team, not in competition with them. Housekeeping handles daily turnover (beds, linen, bathrooms, amenities). We handle scheduled deep cleans (carpets, upholstery, behind beds, deep bathroom descaling, public area overnight refresh, F&B BOH, spa). Boundaries are documented, reviewed quarterly, and the account manager sits in on weekly housekeeping briefings.
Related industries we serve.
Many of our clients operate across multiple sectors. The same protocols, the same crews, the same account manager — wherever your sites are.
Ready for a sector-led cleaning partner?
Book a free 60-minute site audit. We'll walk your hotels & resorts operation, talk to your team, and deliver a written proposal with scoped tasks, frequency, and a fixed monthly fee — within 5 business days.