Five-star clean. Every check-in. Every checkout.
Hotel cleaning is judged in seconds. A guest opening the door to a hair on the pillow, a smudge on the mirror, or a stale smell in the bathroom writes a one-star review before they've unpacked. We provide housekeeping support, public-space presentation, back-of-house deep cleaning, and full turnover service for hotels, inns, guest houses, and serviced apartments across Scotland. Our teams work to your brand standard, your SOPs, and your audit checklist — invisible to guests, completely reliable for management.
More than just a tidy-up.
A genuine baseline reset for your home, delivered by people who actually know it.
The Scottish hospitality market is more competitive than ever. With over 2,400 hotels, inns, and guest houses competing for a record-breaking tourist influx, online reviews are the single largest driver of occupancy. A 0.5-star drop in average rating cuts occupancy by an average of 12-18% and ADR by 8-14%. Cleanliness is consistently the top-rated complaint category on review platforms — accounting for roughly 1 in 3 negative reviews. A reliable housekeeping partner isn't an operational detail; it's a revenue-critical decision. We work with boutique inns (8-20 rooms), mid-market hotels (40-150 rooms), and resort properties (150+ rooms) across Scotland, providing flexible, audited, brand-standard cleaning.
Our hotel service covers four operational areas. First, room turnover — the daily clean of checked-out rooms to your brand standard, with linen change, bathroom sanitation, amenity refresh, and a final QC inspection. Second, stay-over service — light refresh of occupied rooms to guest expectations, including bed remake, towel exchange, and bin empty. Third, public-space presentation — lobby, corridors, lift interiors, F&B areas, and WC facilities kept guest-ready throughout the day. Fourth, back-of-house deep cleaning — kitchens, changing rooms, staff areas, and plant rooms on a scheduled rota to satisfy environmental health and audit requirements. Each area has dedicated teams, dedicated equipment, and dedicated SOPs — no cross-contamination between rooms and kitchens, between public areas and waste zones.
What sets us apart is audit transparency. Every clean is logged — room number, attendant name, time in/out, QC score, and any defect flagged. Daily reports are emailed to the duty manager by 6pm. Weekly summary reports show trend data: rooms requiring re-cleans, repeat defects, average clean time. Monthly review meetings with the GM and Head Housekeeper drive continuous improvement. We work to your brand standard (or write one with you if you don't have one). Our staff are PVG-checked, uniformed, badge-wearing, and English-fluent. We carry £5m public liability, full employer's liability, and we name your property on our policy as an additional insured. We have never lost a hotel contract due to performance.
Every visit, room by room.
A baseline reset of your home's high-traffic zones — refined after the first three cleans to match your priorities.
Daily room turnover — checkout cleans
Full turnover clean of checked-out rooms to your brand standard. Linen change (3-sheet or duvet system), pillow protectors changed weekly, bathroom full sanitation (toilet, basin, bath/shower, mirror, floor), amenity refresh (tea/coffee, soap, shampoo, loo roll), vacuum/mop, final QC inspection. Average 25-30 minutes per room with a 2-person team.
Stay-over service — occupied rooms
Light refresh of occupied rooms. Bed remade (linens changed on a 3-day rota or on request), towel exchange, bin empty, bathroom wipe-down, amenity top-up, floor tidy. Guest belongings respected — items left in place, not rearranged. Average 12-15 minutes per room. Privacy sign honoured; room skipped if guest declines service.
Public space presentation — lobby, corridors, WCs
Continuous presentation of public areas throughout the day. Lobby floors buffed hourly, glass doors spot-cleaned, reception desk sanitised, lift interiors polished, corridor carpets vacuumed and spot-cleaned, public WCs checked and refreshed every 90 minutes. Day porter option available for high-traffic properties.
Back-of-house deep cleaning — kitchens, plant rooms
Scheduled deep cleaning of back-of-house areas on a weekly, monthly, or quarterly rota. Kitchen deep clean (canopy, filters, walls, floors, equipment) to satisfy environmental health. Plant room and boiler house dusting. Staff changing rooms and lockers sanitised. Waste zone and bin store de-greased and deodorised. Full audit-trail documentation.
Daily QC inspection & manager report
Every clean is logged: room number, attendant name, time in/out, QC score (1-5), and any defect flagged. Daily report emailed to duty manager by 6pm. Weekly summary shows trend data: rooms requiring re-cleans, repeat defects, average clean time. Monthly review meeting with GM and Head Housekeeper to drive continuous improvement.
Brand-standard SOPs & uniformed PVG-checked team
We work to your brand standard (or write one with you). Our staff are PVG-checked, uniformed, badge-wearing, English-fluent, and trained in guest etiquette (when to greet, when to step aside, when to defer to management). £5m public liability, full employer's liability, your property named as additional insured. We have never lost a hotel contract due to performance.
Add-ons available on any visit: oven cleaning, fridge clean-out, inside cabinets, laundry folding, ironing, pet area sanitisation, window interiors, and more — all bookable from your client portal.
Flat-rate plans. No surprises.
All plans include supplies, equipment, your dedicated crew, and our 100% re-clean guarantee. Locked-in rate for 12 months — cancel anytime.
Boutique Inn (8-20 rooms)
Independent inns, guest houses & serviced apartments
- Daily room turnover to brand standard
- Stay-over service (occupied rooms)
- Public space presentation
- Daily QC inspection & report
- PVG-checked uniformed team
- £5m public liability
Mid-Market Hotel (40-150 rooms)
Most popular — branded & independent mid-market hotels
- All Boutique Inn features
- Back-of-house deep clean (weekly)
- Day porter option for public spaces
- Weekly trend report
- Monthly review meeting
- Surge capacity for events
Resort / Large Property (150+ rooms)
Resort hotels, conference venues & spa properties
- Multi-team mobilisation
- 24/7 coverage option
- F&B and kitchen deep clean
- Spa and pool facility cleaning
- Quarterly rate review
- Performance bonus structure
Prices shown are for standard 1–3 bedroom properties. Larger homes, listed buildings, and properties with significant clutter may carry a small surcharge — always confirmed in your written quote before booking. No credit card required to get a quote.
Ready for a home that's
genuinely clean?
Get a personalised quote for hotel & hospitality cleaning in under a minute. Flat-rate, locked-in pricing. Same PVG-checked crew every visit. Cancel anytime.
- 60-second scoping form
- Quote within 1 business hour
- Crew assigned & walk-through booked
- First clean in as little as 48 hours
- Personalised checklist in your portal