Professional Water Damage Cleaning & Flood Restoration Scotland

24/7 emergency response for water damage incidents — burst pipes, floods, major leaks, storm damage. Typically on-site within 2-4 hours for major incidents (within 1-2 hours for catastrophic incidents). We carry the most common equipment in our vans (submersible pumps, wet vacuums, dehumidifiers, air movers, PPE) — we can often start extraction on the first visit. We work with your insurer and loss adjuster from the first call. We're experienced with the insurance claims process and we can help you navigate it. Call us first — even if you haven't yet contacted your insurer.

Water extracted from the property as fast as possible. Standing water: submersible pumps (for deep water — basements, cellars, ground floor floods). Soaked carpets and floors: industrial wet vacuums (extract water that's penetrated below the surface). Upholstery and soft furnishings: moisture extraction (specialist equipment that pulls water out of foam, fabric, and filling). Subfloors and underlays: assessed and either dried or removed (saturated underlay usually needs to be removed — it doesn't dry effectively and becomes a mould risk). Plasterboard and brickwork: moisture meter readings to assess penetration. We extract every drop we can before starting the drying process.

Professional drying using refrigerant dehumidifiers (for general drying — they pull moisture from the air), desiccant dehumidifiers (for low-temperature drying — they work in cold rooms where refrigerant units are less effective), and air movers (high-velocity fans that move air across wet surfaces, accelerating evaporation). Drying chambers (tented areas with focused airflow and dehumidification) for specific items or areas. We monitor drying progress daily (moisture meters, thermal imaging) and adjust equipment as needed. Typical drying time: 3-7 days for clean water, longer for grey or black water (which requires antimicrobial treatment as well).

Moisture monitoring throughout the drying process. Trident moisture meters (penetrating and non-penetrating — we measure moisture content of wood, plasterboard, brickwork, concrete). FLIR thermal imaging cameras (we visualise moisture behind walls, under floors, in ceilings — moisture shows as cold spots). Daily moisture readings logged and tracked. Drying curve documented (moisture content over time — confirms the drying is working and identifies any areas that aren't drying properly). Documentation provided — useful for insurance claims, for loss adjuster sign-off, and for your own records. We don't stop drying until moisture readings are at pre-loss levels.

Antimicrobial treatment to prevent mould growth during drying. Mould can start growing within 24-48 hours of water damage — and once it's established, it's much harder (and more expensive) to remediate. We apply antimicrobial products (BS EN 1276 compliant — food-safe, suitable for residential use) to all affected surfaces. We monitor for mould growth throughout the drying process. If mould does start to develop (often in hidden areas — behind walls, under floors), we have specialist mould remediation protocols — see our Mould Remediation service page. For grey or black water (which carries bacteria), antimicrobial treatment is essential from day one — not optional.

Our staff are IICRC-trained (Institute of Inspection Cleaning and Restoration Certification — the industry standard for water damage restoration). We carry £5m public liability. We work with all major insurers and loss adjusters (Aviva, AXA, Direct Line, Allianz, RSA, NFU, Hiscox, and many more) — we understand the claims process, we provide the documentation they need, and we communicate directly with them if you'd like us to. We can also work directly for you (outside insurance) if the damage is below your excess or if you prefer. We're available 24/7, 365 days a year — water damage doesn't wait for office hours, and neither do we.